Badgeware?
" ... enterprise Wiki maker Socialtext ... "
Sounds pretty Web 2.0 to me. Surely you mean 'badgerware'?
The Open Source Initiative (OSI) shocked the world today by approving a "badgeware" style license. Members of the OSI board, speaking here at OSCON, announced that Socialtext's Common Public Attribution License (CPAL) received its blessing this morning. The license proves similar to non-OSI approved badgeware or attribution …
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I'm not sure I agree with the OSI's move here, they've created a rather neat hole for the old BSD style license to get OSI approval; even when such licenses are a known mistake because the cost too much in the end.
I'd rather see these CRM sites use aGPL http://www.gnu.org/press/2002-03-19-Affero.html all other open source web services and technical infrastructure should be too. because otherwise they are right, the site runners have no obligation to release patches or other improvements to the code.