The owner *had* my sympathy until..
...until I saw that it was the man responsible for those horrid tubby teddy bears on greetings cards. Gah ! I really can't stand them at all, and they dominate every greeting-card giving event. I'm imagining an enormous teddy bear from the front of his cards, on fire and melting.
Feel gutted for the plumber though, could be career-limiting mistake.