So?
These are people who, the CentOS team said, "never called, never write, they don't interact with us."
I would have thought that these are the people that Red Hat/CentOS would have wanted to attract. They give no trouble, do not take up time and resources and generally have no impact on the bigger picture. Or is that why these people are so unattractive to Red Hat? There is no way of influencing them, there is no data to be mined and maybe Red Hat just sees them as freeloaders. If so, why bother claiming that the ethos of Red Hat/CentOS is that of "free software"?
This group may be evangelising others or otherwise spreading the word about how good Red Hat/CentOS is. They may be small non-profit concerns or small businesses with someone capable of running their systems without the paid for hand-holding that constitutes the main source of income for Red Hat.
It seems to me that Red Hat is getting a little too large for their boots and seems to forget that in the FOSS world people have a choice and that antagonising their users is probably not the way to make friends and influence people.