"[Citi will use Watson's abilities] ... to help deal with its customers."
That sounds ominous.
Get behind on your credit card bill, and the next thing you know, a T-800 shows up at your home to "encourage" you to pay up...
IBM has signed a deal with banking group Citi to use the data-analyzing abilities of the Watson supercomputer to help deal with its customers. Citi will try out Watson – which beat off human competition to win the US quiz show Jeopardy! last year – in a variety of roles. These could include building customer profiles based on …
Does Watson have secure vetted email for hot customer contact initiatives ...... or would that be too direct and simple a root to provide input and feedback and require a human decision to complicate it.:-)
Citi do know/have been told that computers are routinely hacked to extract all valuable information discovered within ...... and they think Watson is a good idea?
Does IBM own the Citi Board Room?
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